Join the global supplier network in NEOM

No, however, all suppliers must complete the initial registration process to be invited to participate in NEOM tenders. Any supplier who is approved and marked as invited “In registration Mode” can be invited by procurement to participate in any related tender or RFX.

No, registering will not guarantee invites to tenders. Our procurement team will use this database to invite suitable suppliers to tender activity.

By ensuring all relevant up-to-date information is entered during the registration process. 

No, NEOM does not share this information.

Yes, even though you are already registered with GEP, you still need to register with NEOM to be able to access our platform and receive tender invites, contracts, PO’s and other related materials.

Yes, by following the steps below:

1. Log in to https://nexxe.gep.com using your registered username and password.

2.  Click Review Profile. You will be redirected to the Profile page.

3. Click Edit, located in the top‑right corner of the page. 

4. From the section list on the left-hand side, select the profile section you want to update (for example, Basic Details, Locations, Contact Information, etc.).

5. Once all required changes have been made, click Submit to save your updates.

Yes, by following the steps below:

1. Log in to https://nexxe.gep.com using your registered username and password.

2.  Click Review Profile. You will be redirected to the Profile page.

3. Click Edit, located in the top‑right corner of the page. 

4. Navigate to the Contact Information section from the left-hand section panel.

5. Under the Contact Information tab, update the email address and click on Save.

6. Navigate to the Contact Mapping tab. Ensure the Accounts Payable role is selected.

7. Click on Submit on the top right corner of the screen to save your updates. 

1. Click on forgot username/password on the GEP login page.
2. Enter the registered email and submit.

A username details/password reset link will be emailed to the registered address. If this does not happen, please contact GEP Support.

When an account is created with GEP, access is enabled.

Follow the steps below to reset password of your GEP account.

1. Go to https://nexxe.gep.com
2. Click on “Forgot password” 
3. Provide the registered email id which is linked to your GEP account associated with NEOM 
4. Click on submit 
5. You will receive an email from GEP to rest your password  
6. Reset the password 
7. Go back to the login page of GEP account 
   
8. Enter new credentials and login to your GEP account

Kindly follow the steps below to reset username of your GEP account.

1. Go to https://nexxe.gep.com 
2. Click on “Forgot username” 
3. Provide the registered email id which is linked to your GEP account associated with NEOM 
4. Click on submit 
5. You will receive an email from GEP to rest your username 
6. Reset the username 
7. Go back to the login page of GEP account 
8. Enter new credentials and login to your GEP account

Note: Only the Contact Administrator of your supplier GEP account can perform this activity.

Identify the Contact Administrator

1. Log in to the GEP Business Network https://nexxe.gep.com using the account linked to the NEOM registration.

2. Click your profile initials in the top‑right corner.

3. Select Contact Administrator to view the designated administrator for your account.

If you are the Contact Administrator, follow the steps below.

1. Log in to the GEP Business Network using your Contact Administrator credentials. 

2. Click on your profile initials and select Settings. 

3. Navigate to Users.

4. Click Manage Users, then click the + (Add User) icon. 

5. Enter the required user details (name, email address, and login information).

6. Assign the appropriate existing role to the user (for example: Supplier User, RFx User, Contract User).

7. Select NEOM as the associated customer (or limit access to specific customers, if applicable).

8. Click Save or Done to create the user. 

9. If required, select the newly created user and add them as a Contact for NEOM.

Step 1: Perform Basic Browser Troubleshooting

1. Log out of the GEP Business Network.

2. Close all browser tabs and windows related to GEP.

3. Clear your browser cache and cookies:

• Open your browser.
• Click the three dots (top-right corner).
• Select History → Clear browsing data.
• Set Time range to All time.
• Click Clear data.

  4. Close the browser completely and reopen a new browser window.

Step 2: Log in Again to the GEP Business Network

1. Go to: https://nexxe.gep.com

2. Enter your GEP User ID and password, then log in.

3. From the top navigation, click Business Network.

4. Locate and select NEOM. This should resolve the issue.

5. Click the Supplier Registration Questionnaire link.(Optional, if D doesn’t work)

Step 3: Review or Update Registration (If Applicable)

1. Click Revise Response, then click OK.

2. Review the comments provided on the questionnaire (if any).

3. Update the required information accordingly.

4. Click Submit Entire Response to complete the update.

Important Notes:

• Ensure you are logging in with the same GEP account used for NEOM registration.
• Access to NEOM is account‑specific and will not appear if you log in with a different supplier account.
• Only users associated with NEOM in the supplier account will see NEOM-related pages.

The responsible team will reach out via email, and once the invitation is sent the event will be visible in your GEP account.

For JV consortium registration: In most cases, Joint Ventures (JVs) do not possess a Commercial Registration (CR) number. Therefore, the ZAKAT certificate is accepted as a substitute for the CR. The Tax Identification Number (TIN) listed in the ZAKAT certificate is used in place of the CR number. 
 
The JV must also have: 
a. Its own ZAKAT certificate 
b. A separate bank account registered under the JV’s name

1. Go to https://nexxe.gep.com

2. Click on "?" at top right corner

3. Click on Support

4. In the new Tab click on Contact Us at the top left corner

5. Now click forgot username

6. Then click on I’m experiencing a different issue

7. Now click on create case

8. Provide all the mandatory details on the next page and then click on one last step

9. Then select the desired method by which GEP Support must reach out to you and click on Submit

10. A case will be created, and GEP Support will reach out to you and resolve the issue